If you need assistance, Sesame has dedicated teams to support both providers and patients.
Provider Success Team
Email: doctors@sesamecare.com
The Provider Success Team assists with:
- General Sesame questions and account management
- Profile updates/changes (e.g., availability, services, pricing)
- Strategic service, pricing, and listing guidance
- Payment inquiries
Clinical Guidance
Email: clinicianquestions@sesamecare.com
Sesame's Medical Director, available through the above email, can assist with any clinical questions you may have.
Customer Support Team
Email: support@sesamecare.com
The Customer Support Team assists with:
- Managing patient refunds/cancellations
-
Post-appointment follow-ups, including:
- Prescriptions
- Work notes
- Orders/referrals
Customer Support Hours
- Monday–Friday: 9 AM – 7 PM EST
- Saturday–Sunday: 9 AM – 6 PM EST
Not Sure Who to Contact?
If you're unsure which team to reach out to, email doctors@sesamecare.com, and we’ll route your message to the right team.