This page outlines the professional and clinical standards all Sesame clinicians are expected to meet. These guidelines help ensure safe, timely, and consistent care for patients while maintaining Sesame’s standards of reliability and compliance.
Clinical Requirements
Service-Level Expectations
Join visits: within 5 minutes of the scheduled start time.
Prescriptions: submitted within 4 hours of visit completion.
Labs / imaging orders: submitted within 4 hours of visit completion.
Clinical notes: documented in the Sesame platform within 24 hours of visit completion.
Patient messaging: respond within 24 hours.
Support messages (Provider Success or Customer Support): respond within 24 hours.
Attendance & Punctuality
Clinicians are expected to attend 100% of scheduled visits on time.
If a patient does not join promptly:
Wait at least 5 minutes before ending a 15-minute visit, and at least 10 minutes before ending any 30-minute or longer visit.
Use the “Call Patient” feature in the provider portal at least twice to attempt contact.
If the patient is still unreachable and has not joined the visit, flag the visit as a patient no-show.
Conduct Expectations
Clinicians must maintain professional and ethical standards in every interaction—both during and outside of visits. This includes respectful communication, appropriate demeanor, and compliance with Sesame’s Provider Terms of Service.
Per Sesame’s Terms of Service, clinicians may not refer patients off-platform or use Sesame to acquire or transfer patients to another practice or platform.
Clinical Documentation
Providers are expected to use Sesame's Clinical Notes to document visit details. Other EHRs may be used in addition to, but not in lieu of, Sesame Clinical Notes.
- Clinical notes saved as draft are for the clinician's internal use only, and will not be shared with the patient (e.g., for therapy or counseling visits).
- Clinical notes saved as complete will be shared with the patient.
Ongoing Credentialing Responsibilities
Clinicians must promptly notify Sesame of:
Any board disciplinary actions or changes to license status.
License expiration, suspension, or waiver updates.
Legal or criminal actions that may affect professional standing.